About

A photo of Claire Doherty. She has light brown hair, is wearing large, clear glasses, pink lipstick and hoop earrings, smiling slightly in front of a white wall and a blackboard.

A content person - I’ve been a designer, editor, manager, and strategist over the 20 years of my career. Despite the different titles what I ‘ve been doing all that time is using words and design to help users navigate the touchpoints of the digital world.

Combining user research, data, and systems thinking to create accessible and inclusive user journeys.

Awards

COP26 Digital Leaders Award 2021, Drive in a Clean Air Zone (2021)

World Information Technology and Services Alliance (WITSA) Global Innovation Award for Sustainable Growth (2023)

    • Writing - UX, copy and editing

    • Creating style guides and tone of voice

    • Information architecture and taxonomies

    • Structured content and content modelling

    • Content governance

    • Interaction design

    • Prototyping and journey mapping

    • Product design

    • Figma, Miro, Heroku, Sketch

    • Adobe Creative Suite

    • Adobe AEM, familiarity with a range of CMS platforms

    • Jira/Confluence

    • AI prompt engineering

    • Working in cross-functional teams (UX, dev, product, policy, legal, compliance)

    • Stakeholder engagement at all levels, including C-suite

    • Presenting work to internal and external stakeholders

    • Mentoring and peer review of content designers

    • Accessibility (WCAG)

    • GDS standards including service assessments (alpha and beta)

Education

BA - Journalism/Sociology
City University, London, 1996 to 2000

Certificates

  • Prompt Engineering, IBM (Coursera), 2024

  • Content Strategy CPD, Scroll, (opens in a new window) 2018

  • Interaction Design, University of California (Coursera), 2016

  • Product Management, General Assembly, (opens in a new window) 2015

Read my CV

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